Refund policy
Replace & Refund Policy
At Mehron, we want you to feel confident shopping with us. If something isn’t right, we’re here to help.
Refunds
We accept refunds within 30 days of the date your order is delivered.
To be eligible for a refund, your item must be:
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unused and in the same condition that you received it
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in its original packaging
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accompanied by proof of purchase
Non-Replaceable Items
For hygiene, safety, and product integrity reasons, the following items cannot be replaced:
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used items
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opened or worn personal-use products
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gift cards
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sale or clearance items
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customized or personalized items
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of receiving your order at mehronteam@gmail.com with:
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your order number
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a short description of the issue
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clear photos of the item and packaging
If approved, we will offer a replacement or refund, depending on the situation.
Process
To start a refund or replacement, please contact us at mehronteam@gmail.com.
If your application is approved, we will provide follow ups on the whether a refund or replacement would be provided accordingly.
Refunds
Once we receive your application, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to process and post the refund.
Original shipping charges are non-refundable, unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, contact us at mehronteam@gmail.com.
Order Cancellations
Orders may only be canceled within 12 hours of being placed. After that, your order may already be processed and prepared for shipment, and cancellation may no longer be possible.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card provider or payment provider.
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Contact your bank, as processing times can vary.
If you’ve done all of this and still have not received your refund, please contact us at mehronteam@gmail.com.
Contact Us
If you have any questions about replacements or refunds, please contact us at:
Mehron
Email: mehronteam@gmail.com